Reviews For Sport Clips Haircuts of Las Cruces

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1 rating

Signed in online @3:30pm. The app feedback showed my start time was 4:34pm. Arrived at the shop 4:05pm and signed in.  My name popped up on the display showing a 40 minute wait time. So now my start time is 4:45. While I wait I observe the display and my wait time keeps extending. At 4:50 my wait time finally drops below 15mins; so now I expect to be called up at 5:05pm; 30 mins late.  At 5:05 the display shows me as "On Deck"; then it changes to 3mins??  A few minutes later it shows "On Deck" again; then changes to 2mins?? Other clients names also advance from behind me to ahead of me. While sitting there my phone gets repeated texts of "Batter Up". At 5:15pm, never being called up, I give up and leave. At 5:37pm (1hr + after I should have been called up) I get a text stating "Sorry you couldn't make it".  Really??? This is not my first frustration with this shop. Prior to the COVID lock-downs I was a regular S-C customer. Lori and Lacie were my Favs! And the wait was less than 20mins after signing in. But now... too frustrating. Waiting 1hr+ plus after signing in, and watching my wait time grow is too much. Taking my business elsewhere.

1 rating

Definitely try to book your appointment online (which doesn't have anywhere to actually book a time - still a mystery to me on that). Got there at approximately 4pm signed in & waited...and waited, and waited, and - guess what? - waited. Approximately 1.5hrs later (my fault because I didn't say anything or leave - didn't really know what time elapsed, no clock) I hear 2 employees ask one another who's the guy in the corner, each of which isn't sure, so let's call some names & see which one he is - oh, it's me. Explain my haircut - one that's been around since the early 1950's - a flattop with high & tight (military cut) - and also, a haircut that not very many (if any) barber/stylist (whatever their called these days) can do. Although the barber/stylist was polite and nice...awful experience for a haircut that wasn't what was expected.

1 rating

Checked in before 3pm on a sunday and sat down. 5 minutes later girl comes out asking if we checked in online, when we had already checked in (on store kiosk )which we did not. Then was told they could not cut my sons hair because they had a cut off of clients and set limit. Refused to give haircut...poor customer service. At least tell us as a soon as we walked in.

Rated 3.5 out of 5.0 based on 22 Client reviews

1
R R. | January 1, 2022 Overall Experience

"Signed in online @3:30pm. The app feedback showed my start time was 4:34pm. Arrived at the shop 4:05"

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1
John D. | October 30, 2021 Haircut

" Definitely try to book your appointment online (which doesn't have anywhere to actually book a t"

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1
Melissa M. | September 12, 2021 Service

"Checked in before 3pm on a sunday and sat down. 5 minutes later girl comes out asking if we checked "

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5
Jim P. | January 15, 2021 Haircut

"Megan give a Great Haircut. The Shop is clean and everyone wears a mask so I felt very safe getting "

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2
Neil D. | January 13, 2021 Overall Experience

"I also forgot to mention. I went in a few days prior to that. And the sign on the door said they w"

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2
Neil D. | January 13, 2021 Overall Experience

"First off, I went in there about a week ago. I don't know if you guys discontinued some of your ser"

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5
Robert B. | January 8, 2020 Stylist

"Alyssa is sexy. Recommend everyone to get a haircut with her.. Sandra got a big butt too. Id smash t"

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1
Wade E. | October 24, 2019 Service

"Checked in 1 other customer waiting, said 22 min, there were NO customers receiving service. After "

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5
Harry K. | August 15, 2019 Overall Experience

"Megan is a great stylist. She has been cutting my hair for over five years. I know all the stylists "

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1
Joey R. | June 9, 2019 Overall Experience

"Will never go there again ☹️ I waited over 35 minutes. There were 5 Styluses not busy and when it ca"

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